Simply Fair: Services Input

We receive all sorts of services in our daily rounds and would like them to be effective and courteously rendered. What are some recent examples of services that have well or poorly provided for you?

Experiences for this category include:

    • Douglas Bedell

      Fairness, and Fortitude, at a Genius Bar

      I had a fairness ordeal at the Apple store in Park City, Pa., a while back. After about an hour and a half, two Apple techs at the Genius Bar finally unlocked my Apple ID so I could have full use of my iPhone and iPad Mini. (Apple had locked it upon suspicion of unauthorized use, without calling me...
      • Douglas Bedell

        Back on the Web, Finally

        We're back. Simpy Fair was down for three weeks. Our Internet access was suspended for that long during the Verizon strike because Verizon either accidentally, or someone else on purpose, placed an order for our Internet presence to be taken down.  In fairness, we can't say more...
        • Douglas Bedell

          Charges for Unsent E-Mails

          Had an unfortunate experience learning Constant Contract's mode of operation. Perhaps in an excess of zeal, I signed up with Constant Contact to develop an e-mail newsletter to promote SimplyFair.net – cost $85. Not being ready to launch the promotion immediately, however, I let that...
          • Douglas Bedell

            Retailers Trifling With Employees' Lives

            Let's consider what an economy is about – the efficient arrangement of resources, including human ones, to serve people fairly toward worthy ends. That's our view, at least, of what an economy is about. In the context of fairness, efficiency doesn't include treating employees as thumbtacks,...
            • Douglas Bedell

              Making Assumptions About a Busy Store

              Here it is, 24 days before Thanksgiving, mark that date. My wife and I did some shopping today at a Christmas Tree Shop, and I went out to the parking lot to load our bags into the car and drive it over to the store's entrance. We were parked a little farther from the store than usual, but when I...
              • Douglas Bedell

                Credit Card Hassle at a Body Shop

                We needed some rust-removal work on one of the rear fenders of our car. We were going to pay by credit card, since the Lebanon, Pa., auto body shop had its acceptance of credit cards posted on its front door. But when I arrived to pay for the $800-plus in work, the manager advised there would be an...
                • Douglas Bedell

                  'Cheerleading' in a Relational Context

                  A marketing staff member at the retirement community where we live is asking us residents to vote for it in the local newspaper's "Best Of" contest, in the categories of "Best Retirement Community" and "Best Personal Care". This is understandable as cheerleading, and other nearby retirement...
                  • Douglas Bedell

                    Dry Cleaners Careless With a Sign

                    Drove to the mom-and-pop laundry/dry cleaners near us this afternoon to see if they could handle some hard-to-remove stains on a sports shirt and shorts that have bested our washing machine. I figured the store would be open till 3 P.M. on a Saturday and arrived at 2:30. Looking over from the...
                    • Douglas Bedell

                      ...Apple's Online Support Excels, Too

                      I'm getting the same sort of helpful support online (in speeding up my Mac Mini with its huge accretion of files), though in this instance for a $19 case fee. That's entirely reasonable since my Apple advisor has spent nearly two hours on the phone/online with me already, consulted...
                      • Douglas Bedell

                        Libraries: Fairness Locales

                        Just returned from our public library (in Lebanon, Pa.) after a successful search for a fairly obscure book. And it hit me that libraries are exemplars of fairness, in the sense of convenience of access to their treasures. It brings home that fairness is an aspect of how we're treated by our...
                        • Douglas Bedell

                          Amazon Was Happy to Help

                          Amazon.com is now rated by Harris Interactive as having the best reputation among American corporations. I can attest to that. Yesterday, I ordered a Kindle book on Amazon's website but mistakenly charged it to my credit card instead of an Amazon gift card I have. I called Amazon and asked if the...
                          • Douglas Bedell

                            Time, Listening Needed to Resolve Disputes

                            In talking with a police captain in Lebanon, Pa., on behalf of Lebanon Mediation Services, I got an insight into why mediation is such a helpful means of resolving neighborhood disputes. Police officers often don't have the time to work through all the factors involved. Talking and listening are...
                            • Douglas Bedell

                              Keeping the Lights On (Sensor-Powered)

                              Took a family member to a doctor for a colonoscopy today. While I was reading a book as the test was being completed, the ceiling light in the waiting room went out. The attendant in the glassed-in reception area noticed that almost immediately and told me to get up and move around a bit. "The...
                              • Douglas Bedell

                                Oil Leak Fixed, Gratis

                                Our family car has been dripping oil on to the asphalt of our driveway. I took it to our service shop today, Keller Brothers, of Lebanon, Pa., for them to check it. They found that the oil filter was loose, tightened it and added some oil to replace the "drips" – at no charge, as a "goodwill...
                                • Douglas Bedell

                                  Emergency Responders at the Ready

                                  It's gratifying to know that emergency responders are already at their posts, whether Sandy strikes or not. It's likely to, and that's enough. At the federal level, there's the Federal Emergency Management Agency  (FEMA), and, in our state of Pennsylvania, the Pennsylvania Emergency Management...