Fairness, and Fortitude, at a Genius Bar

I had a fairness ordeal at the Apple store in Park City, Pa., a while back. After about an hour and a half, two Apple techs at the Genius Bar finally unlocked my Apple ID so I could have full use of my iPhone and iPad Mini. (Apple had locked it upon suspicion of unauthorized use, without calling me first.) I had tried unsuccessfully to accomplish a fix via Apple's telephone support. The in-person techs, first one, than two, weren't anxious to tackle the assignment, but when it became clear I wasn't going to leave readily, they did. Okay, Apple products are secure from unauthorized entry. But I was an authorized owner of mine. This isn't an example of fairness so much as fortitude (mine), I must say.