Comcast on Automatic Pilot

Comcast, the cable TV provider, is presumably in the communication business. Yet one has to wonder. This evening we switched to Channel 17 (WVIA in Wilkesbarre, Pa., in our Comcast listings) for some highly anticipated programming. Instead, Comcast advised us: "ONE MOMENT PLEASE This channel should be available shortly." Instead, two-and-a-half hours later (the last time we checked), WVIA still had not returned. Yet the same message remained posted.  Somewhere in the course of this delay (which began before we discovered it), Comcast must have realized that WVIA wouldn't be back "shortly." It isn't fair to put communication on automatic pilot, for then it ceases to be communication.