Newspapers Struggling to Survive?

Most signs are that newspapers are struggling to remain in business. But this afternoon, our phone rang with a recorded request from our local newspaper in Lebanon, Pa. "Please hold the line for our representative" it said, you know, one of those calls. Five or six minutes later, after several recorded requests to keep holding ("Heavy call volume..."), a circulation lady came on the line, and she didn't know why I was calling. "Oh yes, we've gotten lots of complaints about the recorded system," she said, when I explained. That was unfair, to her and me both. If a newspaper wants to connect with subscribers, why can't it give its circulation people a list of subscribers, and let them be called directly? Who knows, but that's evidently today's newspaper marketing. We renewed our subscription for another three months and added a tip for the delivery person, who puts the paper on our porch.